Shipping Information
Shipping Information
Cool comfort is headed your way—and shipping is on us! Avierro proudly offers free shipping on every order.
Order Processing
Please allow 1–3 business days for your order to be processed and dispatched. Your order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your delivery address.
During holidays, sales, and other high-volume periods, processing may take up to seven business days.
Estimated Delivery Time
Estimated delivery times begin after your order has been dispatched:
United States: 9-11 business days
Including processing, most orders are expected to arrive within approximately 7–12 business days. These timeframes are estimates and are not guaranteed.
Carrier delays, severe weather, holidays, customs processing, transportation disruptions, and delayed tracking updates may extend the estimated delivery timeframe.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. Please allow some time for the carrier to scan your package and update its tracking status.
If your tracking information has not updated for several business days, contact us at support@avierro.com, and we will do our best to assist you.
Order Changes and Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Incorrect or incomplete information may delay your order or result in its cancellation.
If our system identifies a possible problem with your address, our support team may contact you by email to verify your shipping information. If we do not receive a response within three business days, we reserve the right to cancel the order.
If you notice an error after placing your order, email support@avierro.com within 24 hours. Please include your order number and the correct shipping information. We will make every reasonable effort to update your order, but changes cannot be guaranteed once processing or shipping has begun.
Avierro is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Deliveries
We understand how important it is to receive your order on time, and we work to dispatch every order as quickly as possible. However, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather or natural events
- Carrier or transportation disruptions
- Customs delays
- Address-verification issues
- Product-availability issues
- Payment-processing delays
- Holidays and periods of unusually high order volume
If an issue on our end is expected to delay your order, we will make every reasonable effort to notify you.
Avierro cannot guarantee an exact delivery date and is not liable for delays caused by shipping carriers or other external circumstances. However, our team will do its best to provide updates and help resolve any delivery issues.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier, its transportation and delivery are outside Avierro’s direct control.
If your tracking information indicates that your package may be lost—or shows it as delivered when you have not received it—please:
- Check around the delivery location, including entrances, mailrooms, reception desks, and other secure areas.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Contact the shipping carrier directly to request additional delivery information or begin a claim.
- Email support@avierro.com with your order number and tracking details.
We will contact the carrier when appropriate and do our best to assist with the investigation. Lost or stolen packages are generally outside our refund policy, but a replacement may be offered at Avierro’s discretion depending on the circumstances and the outcome of the carrier’s investigation.
If you believe a delivered package was stolen, the carrier may require you to file a police report before completing its investigation.
Shipping Policy Updates
From time to time, we may update this Shipping Policy to keep our information clear and up to date. The version available on our website at the time of your purchase will apply to your order.
If you ever have questions about our policy or need help with an order, we’re always happy to assist. Simply reach out to us at support@avierro.com.